Frequently Asked Questions
How long will it take to receive my order?
We typically create your custom jewelry and prepare it for shipping within a few business days. During busy holiday periods (such as Valentine’s Day, Mother’s Day, and Christmas), please allow up to 5 business days for your order to be assembled and shipped.
Can I have my order rushed?
Yes. When placing your order, please include a note requesting rush processing. A $20 rush fee will be added in addition to the cost of shipping and will be billed separately from your original order. This fee moves your order to the top of our list and guarantees that it will leave our studio within 1–2 business days after the order is placed. You will receive a tracking number as soon as your order has shipped.
My necklace is tarnishing. What do I do?
Sterling silver naturally tarnishes when exposed to air and other elements. Tarnish builds up on the surface of the jewelry and simply needs to be polished off periodically with a polishing cloth. Use the cloth to gently rub the dull areas to keep your jewelry shiny and tarnish-free.
The best solution, though, is prevention. Wearing your jewelry regularly actually helps, as the silver is naturally polished by contact with your skin. When not being worn, store your K&S jewelry in a closed jewelry box to reduce exposure to sulfur in the air and away from other tarnished jewelry.
What kind of stones do you use?
We use Swarovski crystals, the highest quality crystal glass from Switzerland.
Can I add a charm or stone at a later date?
Yes, of course. We sell replacement charms and stones if your product becomes damaged or lost.
I have had allergic reactions to sterling silver in the past. Will I be able to wear this jewelry?
Our jewelry is made with .925 sterling silver, the highest grade of silver commonly used for jewelry. If you have previously experienced an allergic reaction to silver, we recommend that you do not order our pieces. Because of the stamping process, we’re unable to apply a hypoallergenic coating to our jewelry to help prevent allergic reactions.
Can I change my order after it is placed?
If you would like to cancel or change your order, please call us at 913-583-0118 or email us at kandsimpressions@gmail.com as soon as possible. Please keep in mind that our system is designed to ship orders quickly and efficiently, so we cannot make changes to an order once it has entered production.
